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The uninterrupted operation of the customer’s production process is one of SC’s most important goals.
SC SHENCHONG provides technical support services worldwide, no matter where you are, we will provide you with technical support.
We have service stations in many countries already and our company also has strong online after-sales service engineers to ensure that customers can use the equipment scientifically.
Providing you with better quality services is our constant pursuit
SC SHENCHONG professionally helps clients’ to choose the most suitable machine series and models. For the special machine models or production line, we provide free customized proposals.
For special workpieces that clients want to ensure our machines can produce, SC SHENCHONG provides samples bending or cutting service. Clients provide their raw materials and we can show how to process the workpieces on our machines.
As a professional bending machine, cutting machine, punching machine and automation production line factory, we are welcome all our clients to visit our workshops. Our working time is from Monday – Friday, 8am – 17pm.
Reasons why choose SC SHENCHONG’s after-sales assistance
Please drop your contact information to get in touch within 24 hours.
Service Methods: Phone, Emails, Online Meeting, Onsite Service.
When clients need installation, machines maintenance, and training, we provide you with a comprehensive library of resources, training videos, and online courses to ensure you are prepared to operate your machine properly. In addition to the machine’s operation and maintenance videos, we also provide digital training services designed to provide you with a solid foundation in basic laser cutting, press brake, punching machine skills.
Anyone who bought machines from SC SHENCHONG can get on-site after-sales service anytime once he receives the machines, SC has a strong after-sales team that works for customers from all over the world. Our engineers all have rich experience in the service for foreign customers, they have served in more than 50 countries and for more than 600 customers. They worked for many machines, like CNC press brake, hydraulic shearing machine, punching machine, hydraulic press, Laser cutting machine, and other metalworking machines.
Before our after sales engineers arrive, customers should prepare the requisites in advance, like hydraulic oil, cables, metal sheets, rulers etc. It will largely shorten the installation time and let all the process go well.
During the warranty period, SC SHENCHONG complies with the Maintenance Services Terms and Conditions and the Limited spare parts Warranty Terms and Conditions to provide free repair services for SC related products.
During the warranty period, if the machine spare parts are broken expect human damage, SC SHENCHONG will send the relevant parts to customer for free. Otherwise, customer should pay for the relevant cost. If the machine problem can not be solved by clients, SC will ask local dealer to assist and fix the problem, our service center will provide 24*7 hours per week and online service for SC machine users from all over the world.
Our experienced technicians are well equipped to facilitate the diagnostic process. Simple machine problems may be diagnosed over the phone, while complicated situations often require a technician on site to work over the equipment and inspect multiple components for the damage or malfunction. Once the damage has been assessed, a restoration plan is proposed.
Using genuine spare parts and consumables ensures that your machine remains at peak productivity. We provide you with the latest spare parts and consumables, with fast and convenient delivery. We guarantee the best prices for our customers.
In our parts department, you will find an extensive parts inventory with most items always in stock. 95% of spare parts orders are shipped within 24 to 48 hours. To minimize downtime, our parts department will ship the same day.
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